Return Policy

At Mexicasaa, we are committed to delivering premium quality and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to provide you with a seamless shopping experience.

Eligibility for Returns 

  • Returns must be requested within 15 days of product delivery.
  • Items must be unused, undamaged, and in their original packaging with all accessories and manuals included.
  • Proof of purchase (order confirmation or receipt) is required.
  • Items marked as Final Sale, Customized, or Personalized are not eligible for returns.

How to Initiate a Return

  1. Contact Us: Submit a return request by emailing mexicasaa@gmail.com with your order details and reason for return.
  2. Approval & Instructions: Our team will review your request and provide return instructions within 24-48 hours.
  3. Ship the Product: Return the item using a trackable shipping service to our designated return address. Customers are responsible for return shipping costs unless the item received is defective or incorrect.
  4. Inspection & Refund: Once received, our team will inspect the product. Approved refunds will be processed within 5-7 business days to your original payment method.

Non-Returnable Items

  • Used or damaged items (unless due to manufacturing defects).
  • Items returned without original packaging and accessories.
  • Gift cards and promotional items.

Fraudulent Claims & Abuse

We strictly monitor return requests to prevent fraudulent claims. If abuse of the return policy is detected (e.g., excessive returns, false damage claims, or refund fraud), we reserve the right to refuse future purchases and take legal action if necessary.

Exchanges & Replacements

If you receive a defective or incorrect item, we will gladly provide a free exchange or replacement. Please contact us within 48 hours of delivery.

Clear Communication & Support

We believe in transparent communication. If you have any concerns regarding your return, please reach out to our customer support team at mexicasaa@gmail.com for prompt assistance.

At Mexicasaa, your satisfaction is our top priority. Shop with confidence, knowing that we are here to support you at every step.